Why the patch can’t be activated on CE12808?

Issue Description

Can’t activated the patch on CE12808

< -ce12808- >patch load flash:/CE12800-V200R019SPH060.PAT all active Info: Operating, please wait for a moment....... Error: The service pack version does not match the system software version. < -ce12808- >check patch flash:/CE12800-V200R019SPH060.PAT Warning: Patch package verification consumes system CPU resources. Continue? [Y/N]:y Info: Prepare to check patch file flash:/CE12800-V200R019SPH060.PAT, please wait....done. Info: Digital signature verification of the system patch succeeded.

Handling Process

1. Checked the software version V200R019C00SPC800
2. 
   
   
   

1. When we checked this version, we found it end of support  version

 

1. Also when we checked on the system no any patches are available for this end of support version V200R019C00, only available versions for V200R019C10.

1. The patch that you are trying to upload V200R019SPH060, it’s patch for V200R019C10, not for the current version which is running on the switch V200R019C00
2. That’s why you observed the below error when trying to install the patch

Error: The service pack version does not match the system software version

 

Root Cause

installing incorrect patch

Solution

The current running software version is end of support, no any available patches for this version.

 advised to upgrade the version and patch to the recommended one.